Safety First is our #1 Core Value
Sky Lagoon's Safety Promise is our commitment to the safety and well-being of our guests and staff.
Through this program, we will ensure that everyone feels safe when visiting Sky Lagoon and that we can continue to make a positive impact. When you decide to visit us, you can feel confident that you’ve made the right choice.
CLEAN: Heighten hygiene and sanitation protocols
- We have frequent and thorough cleaning protocols in all our shared spaces.
- In our changing facilities, we’ll remove unnecessary touchpoints and apply extra-stringent cleaning protocols.
INFORMED: Rigourous staff training and communications
- We know how important teamwork is to keep our staff, guests and communities safe. All of these cleaning measures need to be clearly communicated so they can be successfully implemented.
- Our staff onboarding and training takes a rigourous approach to hygiene and safety.
- Our on-site signage and pre-arrival communications aim to be clear and straight-forward. We aim to ensure both guests and staff support these measures.
- We have protocols for guest and staff illness reporting and management to help ensure healthy people stay that way.
- We are committed to ongoing engagement and collaboration with our industry and governmental partners, ensuring we are aligned in protecting our guests, staff and communities.
PEACE OF MIND: Taking a positive approach
- As practitioners of exceptional hospitality, we’re committed to inspiring those around us. We value optimism and so we smile and incorporate laughter and joy into our experience.
- We believe remarkable places like Sky Lagoon have the power to heal and inspire. We are grateful to live and work here in Iceland. We invite guests to join us in experiencing the power of this iconic destination.
Cancellation Policy
Still concerned about booking a visit to Sky Lagoon? We understand, and have implemented a policy that allows you to cancel up to 24 hours ahead of your scheduled visit for a full refund. To learn more, please reach out to our team and we’ll make sure you have all the information you need.
